FlexiDry’s Customer Satisfaction results

Your feedback is our drive to strive harder…

At FlexiDry, we try very hard to ensure our clients receive the best possible screeding experience. Be it our screeds, our customer care or after sales service, our constant effort is to deliver products and service that are the best in class.

In order to fulfill this commitment, it is important for us to get constructive feedback from our clients. When your positive feedback boosts our morale we also need to have your honest opinion regarding areas that need more attention to help drive our improvement initiatives. In an effort to understand the extent to which we have been successful in meeting our commitment, we entrusted a third party agency, Trust in UK, to conduct a customer satisfaction survey.

Customer Satisfaction Survey 2011

Our customers were asked to rate various aspects of our service on a scale of 1-10, alongside the level of importance they attached to each aspect.

We are proud to report that our customers found our overall service very satisfactory and are especially happy with the drying time and quality of our screeds- two aspects they attach the most importance to.

All the same we realize there is still more to be done. We have learnt from our clients that they would like more help with installation guidelines. As rectification we are planning to review the current guidelines and include flow charts and clearer instructions that are easy to follow.

We have also received constructive suggestions about our FlexiDry Shop, which will be addressed promptly. FlexiDry is also currently contributing to an industry website www.floor-screeding.co.uk. We have added many useful tools like the ‘screed calculator’ to the website for the benefit of our clients. More useful content will be regularly added to raise awareness about the right screeding practices and to share knowledge with our clients.

While it is not our intention to brag, we include here some of the feedback put in by our clients as testimonials for FlexiDry.

“FlexiDry enables the customer to use their new conservatory quicker than normal due to the speed of drying out, particularly in the winter months”- Carol Halliwell, Installations Manager, Conservatory Company

“Since discovering FlexiDry a year ago it has become an important part of our business. So many construction jobs run out of time at the end of the project. But using FlexiDry saves thousands in penalty payments and allows the contractor to hand over the site on time ready for the flooring contractor”- Chris Smith, MD, Mixamate Screed

“FlexiDry dried the screed as they said it would, what more can you ask for”- Giles Ellis, Director, Igneous Construction Ltd

“We were very impressed with not only the service but the product worked very well considering how little was required”- Jim LeBlond, Director, Phoenix Plastering

“Does what it says it does”- Mike Upton, Proprietor, Mike Upton, Cheshire

“After using FlexiDry we now feel very confident about the product and its capabilities. The assistance FlexiDry provided during projects has been very helpful and the after sales service is very refreshing compared to other similar products on the market” - Robert Birch, Director, CCS Drywall Ltd

“FlexiDry has given us the opportunity to deliver a high quality screeding system that has very clear advantages in the market place. FlexiDry has reliable dry times which are key to project planners and finishers, no requirement for curing under polythene and no requirement for surface DPM. We have seen an increase in demand and securing more work off the back of it”- S. Warner, Managing Director, CSC Screeding Ltd

“As the largest underfloor heating provider in the UK, Warmafloor GB Ltd recommends and promotes FlexiDry floor screeds. FlexiDry has proven to be a reliable, stable screed system and works fantastically well on underfloor heating. The overall quality and performance is dependable and the product has helped my company to secure more work. We expect FlexiDry floor screeds to become the UK's leading brand” - WJ, Warmafloor GB Ltd - Fareham

Tags: flexidry, customer satisfaction, customer satisfaction survey, screed, service, quality, testimonials, feedback, mixamate, warmafloor, ccs drywall

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